Privacy Policy

This Privacy Policy explains how Etihad Mobile Solutions (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal data of users who access or use our site, services, and online platform related to telecommunications and mobile internet services.

1. Information We Collect

We collect personal data necessary to provide and improve our services, including mobile data plans, 4G/5G internet access, IoT solutions, mobile broadband devices, network optimization, and customer support.

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• Personal Identification Information: such as your name, postal address, phone number, and other contact details.
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• Account Information: including user IDs, billing and payment details.
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• Usage Data: information about your interaction with our services, devices connected, network performance data.
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• Technical Data: device type, IP addresses, mobile device identifiers, network and connection information.
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• Location Data: precise or approximate location as permitted by applicable laws and your device settings, to provide location-based services and support.
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2. How We Use Your Information

We use your data to:

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• Provide, operate, and maintain our telecommunications and internet services.
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• Manage your account and customer support requests.
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• Improve, personalize and optimize our network and service offerings.
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• Send communications regarding service updates, billing, or support messages.
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• Comply with legal obligations and regulatory requirements.
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• Prevent fraud and unauthorized access.
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3. Legal Basis for Processing

Where applicable, our processing of your personal data is based on one or more of the following legal grounds:

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• Performance of a contract between you and us.
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• Compliance with a legal obligation.
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• Your consent, where required.
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• Our legitimate interests, such as enhancing the security and operation of our services.
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4. Data Sharing and Disclosure

We may share your information with:

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• Authorized third-party service providers who support our business operations under confidentiality agreements.
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• Regulatory authorities or law enforcement when required by law or to protect legal rights.
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• Business partners involved in joint service offerings, where applicable and aligned with data protection laws.
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5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes of this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable law.

6. Your Rights Under Data Protection Laws

You have certain rights regarding your personal data, including but not limited to:

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• The right to access and obtain a copy of your data.
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• The right to request correction of inaccurate or incomplete data.
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• The right to request deletion of personal data where applicable.
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• The right to restrict or object to certain processing activities.
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• The right to data portability where applicable.
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• The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
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To exercise these rights, please contact us via our customer support channels. We may require proof of identity to process your request securely.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, and disclosure. Our security practices are regularly reviewed and updated to ensure compliance with industry standards.

8. International Data Transfers

Your information may be transferred or accessed globally by our affiliates or service providers involved in delivering our services. We ensure that appropriate safeguards, as required by applicable laws such as the GDPR, are in place to protect your data during such transfers.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have collected such data, please contact us to request its deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Updated versions will be posted on our site with the date of revision. Please review this page regularly to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns about this policy or your data protection rights, you can contact us at: